IMPOLAMA::..

About Us

Import, representation, distribution and commercialization of pipes, fitting pipes (carbon steel, stainless steel and alloy steel), valves, pumps (centrifugal, vacuum, metering and positive displacement), and separation systems (mist eliminators, coalescent). Import, distribution and commercialization of measurement and instrumentation equipment, equipment, spare parts and supplies for petroleum laboratories and hardware elements (electric and non electric tools, electric supplies, safety elements, lifting products, filters and gaskets).

BUSINESS UNITS

	Projects We are your partner in achieving the success of their projects.
	Technical purchasing service We are your complete confidence supplier in the purchase of different product lines.
	Wholesalers We are an important strategic ally for the wholesale distributors in the supply of pipes, valves and pipe fittings.

PRODUCT

We have high experience in products such as:

MECHANIC

	Boiler pipe and alloy pipe
	Line pipe
	Standard pipe
	Casing
	Drill pipe
	Finned pipes
	Stainless steel pipes
	Fittings for pipe
	Flanges
	Valves

WHOLESALER

	Standard pipe
	Fittings for pipe
	valves

OTHER PRODUCTS

INSTRUMENTATION
AUTOMATION
PUMP

CLARK KOCH LINE

gas-liquid separator (mist eliminators)

Liquid-Liquid Separators (Coalescers)

YARBROUGH LINE

Spheres for testers.

MISSION

At IMPOLAMA S.A. we are a business dedicated to the service of international purchases and importation of industrial products. We operate with the highest levels of responsibility, integrity, respect and professionalism in our area. We count on highly competent personnel and are committed to actively contribute to the processes of the supply chain of our customer operating as a qualified extension of their purchasing department. We offer technical commercial assessment in the purchase of a wide variety of brands with the backing of their manufacturers, representatives and distributors.

VISION

By the year 2015, IMPOLAMA will be recognized for offering products with the highest standards of quality by a quick and efficient service of international purchasing. With the trust we generate in our customers we will continue growing in the market with a wide range of industrial products thus reaching the position of a solid company and socially responsible to our customers, partnersand interested parties.

Fast
Because we fill our customers orders meeting their requirements and fulfilling agreements for delivery made with them with a confirmed purchase order through our knowledge in the area.

Efficient
Because our effort is reflected in the offers we present to our customers cementing
a high percentage of success for our collaborators and associates.

QUALITY POLICY

At IMPOLAMA S.A., we are committed to customer satisfaction within a framework of business social responsibility through:

	Industrial products of the highest quality.
	A wide portfolio of qualified and trustworthy suppliers and associates.
	Quick and trustworthy service with on time deliveries.
	Technical commercial service backed by highly experienced associates that allows us to offer support in the installation and assessment of products offered.
	Qualified, competent and up-to-date personnel working under the values of respect, integrity and responsibility.
	Continual improvement in all the operating system processes.
	Economic, social and environmental sustainability which generates value to our shareholders, employees and other interest groups.

QUALITY MANAGEMENT POLICY

In Impolama SA are committed to customer satisfaction and loyalty of our customers within a framework of corporate social responsibility through:

	Industrial products of excellent quality.
	Delivery of legal documents required by the customer.
	fast and reliable service with timely delivery time.
	Technical assistance of reliable commercial products offered.
	Broad portfolio of suppliers and partners qualified and reliable.
	Qualified, competent and up which operates under the values of respect, integrity and responsibility
	Continuous improvement of all management system processes.
	Economic, social and environmental generating value for its shareholders, employees and other stakeholders.

QUALITY GUIDELINE	OBJECTIVE	INDICATOR	FREQUENCY	PROCESS SOURCE	GOAL
Excellent Quality Industrial Products	Ensuring product quality	Technical Compliance Assessment	bimonthly	Service Management Purchasing Management Business Management	95
Delivery of legal documents required by the customer	Comply with the administrative requirements of the Customer (and legal documents)	Administrative Compliance Assessment	bimonthly	Service Management Purchasing Management Business Management	95
Fast and reliable service with timely delivery times	Comply with established delivery times	Compliance in delivery times	bimonthly	Purchasing Management Business Management	90
Technical assistance of reliable commercial products offered.	To provide technical advice of reliable commercial products offered	General Customer Performance Assessment	bimonthly	Service Management Business Management Purchasing Management	90
Broad portfolio of suppliers and partners qualified and reliable.	Ensuring quality in supplier management	Supplier performance evaluation	bimonthly	Business Management Purchasing Management	90
Qualified, competent and up which operates under the values of respect, integrity and responsibility.	Achieving compliance staff skills	Performance Evaluation	annual	Administrative Management	80%
Continuous improvement of all processes in the system	Ensure continuous improvement of processes	Achievement of goals of process management	bimonthly	Strategic Management Quality Management	80%
Economic, social and environmental generating value for its shareholders, employees and other stakeholders.	Ensuring the economic, social and environmental.	Compliance goals financial indicators. Compliance targets social and environmental indicators	semiannual Monthly, Bimonthly and Annual	Administrative Management	100%

PRINCIPLES AND VALUES

The following are the principles and values that guide the conduct and activities of all IMPOLAMA S.A. Employees toward achieving our mission and meeting the strategic objectives of the organization:

PRINCIPLES

We will be oriented to our conduct and all our actions and decisions made for the Company:

Orientation Toward Customer Service: A permanent attitude of respect and concern for our customers requirements as well as continual research into their needs.

Quality: The understanding of the responsibility of all members of the organization to do things well; making a stronger effort, surpassing difficulties and weakness. To do this we use the tools of planning, execution and feedback thus generating strategies for continual improvement in all processes.

Permanent search for excellence: Constant concern and execution of concrete actions to supply products and services that meet the expectations of our customers on time and at cost with quality and efficiency in the processes we employ while considering a vital part is environmental protection.

VALUES

The corporate values that guarantee full satisfaction in the commercial relationship with our customers are:

Respect: Impolama orients it daily operation within framework of consideration for the needs and rights of our customers and collaborators.

Responsibility: It is our obligation to make a better effort to reach objectives through the efficient handling of resources to assure good customer service in terms of quality, opportunity and trust.

Integrity: At Impolama, integrity is the value that unites our behavior seen by our daily actions as we act in a coherent form in the distinct areas of our personal and professional life.

WHY WORK WITH IMPOLAMA S.A

IMPOLAMA S.A. finds solutions to the industrial needs of our customers through quick importation service and large stock of materials coordinated with our customers to use in fronts, projects and industrial emergencies.

	Your business can count on a trustworthy single supplier for all international purchases thus lowering your operating costs.
	We coordinate your requirements through our alliances in Europe and the United States.
	We purchase and consolidate any industrial requirement thus reducing any nationalization costs.
	We offer easy payment terms to our customers reducing the costs of letters of credit, financiers and Money transfers.
	We work under the standards set by NORMA ISO 9001.
	We give technical and commercial support to all industrial needs, budgets and purchasing programs of our customers.
	We assist post-sale, and guarantee the total quality of all products shipped by IMPOLAMA.

WHY IS IMPOLAMA A RELIABLE SUPPLIER

	Because we offer products of certified quality at a reasonable Price.
	Because we guarantee our products through agreements with manufacturers of the highest quality.
	Because we offer an adequate technical-commercial support along with the support of manufacturers, representatives and distributors.
	We count on highly qualified personnel.
	Because with only one Colombian firm which backs your business, you can acquire a wider variety of products.
	Because we count on the experience and logistics necessary in the handling of exportations from other countries as well as importation in Colombia.
	Because we can anticipate any possibility in handling and delivery, we can back you with fulfillment policies.
	Because we meet our obligations on agreed delivery on your purchase order.

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